Live Chat is Dead. Long Live Chatbots!

Umbrella IT
Published on Apr 13, 2018 in App Development
Live Chat is Dead. Long Live Chatbots!

Recently, we’ve been seeing a lot of news about chatbots.They’ve been here for a long time, but their sudden growth of popularity is a rather recent thing. Why? Well, mainly because they started increasing its business profit. Want to know how? Umbrella would be pleased to tell you all about it. Web and development company Umbrella Web has been in the industry for 9 years. With 200+ happy clients, Umbrella knows for sure how to run a successful business and how to stay on top. More detailed info on their experience you will find here. The present article offer highlights on the advantages of using chatbots in various fields of business.

Why Chatbots?

Instant messaging is no longer just a thing that all teenagers do: it has matured into a valuable marketing tool that is already reshaping traditional work processes and routines. According to Gartner’s report, the automation of communication in the business is rapidly growing:

Live Chat is Dead. Long Live Chatbots!

In such times the business transition to the text format seems more than logical, and usage of chatbots appears to be the perfectly rational solution.

The increasing number of different bots available and the incorporation of artificial intelligence into them indicate that the chatbot industry is going to keep a very strong position in the market for a long time.

Take a Look Around

There are many of companies using chatbots, and there’s still time to join them by creating your own rocking chatbot. Just take a look at these examples that Umbrella has chosen for you.

The Erica bot by Bank of America is able to give the customers financial advice based on their spending. Subway bot allows placing an order wherever the customer is and whenever they can. In the same manner, the Domino’s bot offers the customers various options when ordering for delivery or carryout. The bot of Skyscanner allows to browse for and book the best flight deals. Umbrella company is no exception with its own experience in chatbots development. One of their worth mentioning projects is a custom chatbot for an e-commerce app with a built-in purchase analyzer. This chatbot helps users compare prices, find special deals, discounts, and coupons. These user cases are just a few of the many examples of how chatbots could help your business be more efficient and significantly closer to its clients.

What are the Benefits of a Chatbot?

It’s highly important for any technical team engaged in the project development to think in advance. On the one hand, a significant factor for Umbrella is the concept of the app in long-term progress: what is the client’s vision regarding the app’s future functions? How will the function scope change in a year or two? Who belongs to the potential target group? On the other hand, they apply every effort to make the app work and generate value. As for app development, the Umbrella team has already witnessed the results of the chatbots’ work and can summarize the benefits they ensure for business owners.

So, by working with Umbrella you will get a chatbot which:

Live Chat is Dead. Long Live Chatbots!

However, chatbots are capable of a lot more. Flexible use of AI algorithms enables them to evolve and learn constantly while enhancing business processes. Chatbots perfectly fit in various industries and their user cases are limited by imagination only.

Learn more about what industries can benefit from chatbots the most! Get tips on how chatbots are able to improve the business by boosting the processes of the company! Continue reading Umbrella’s article: Dreaming of Electric Sheep: How Chatbots Will Change The Future Of Business.

Do you want your own chatbot especially made for your business? Contact Umbrella right now!

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About the author
Umbrella IT
Umbrella IT
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Umbrella IT is one of the top mobile app development companies from AppFutura’s directory. The firm developers apps and web projects providing all the infrastructure. They focus on Symfony and Node.JS for the back-end and HTML5 or Twitter bootstrap, among other platforms.

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