Good comments tell you what people like in your app; on the other hand, negative reviews tell you what people don’t like. Well, both positive, as well as negative reviews have a different role and you should take them seriously. If you build your mobile app with the help of a reliable mobile application development company, then the chances of negative reviews become less. When you receive negative reviews, first of all, don’t panic for anything, just think wisely and focus on what customers need. If your app is buggy, then even great designers can’t save to get negative feedbacks. Take immediate action to resolve the bugs as this is the best approach to influence users.
No doubt, negative reviews can kill your app and also influences customers’ action. To deal with negative reviews, create a workflow as it will prove helpful in protecting your app from negative reviews. Generally, negative reviews are caused due to technical hitches so you have to provide immediate customer support. If a user is giving you negative reviews then definitely some features are missing inside your app. Before publishing your app to App Store, test it again-n-again. If you don’t agree with a review, try to understand the problem from the user end and discover what kind of problem they are facing with the app. If a customer has raised serious concerns about your app, instead of ignoring, take the prompt action.
In this blog, we are telling you 5 basic strategies that you should follow to protect your mobile app from negative reviews:
Grab Apps from Google Play Only
If you download an app from Google store then definitely the risk of downloading a malicious app is quite low if we download it from a different source. Although you may trust other stores but make sure they are not involved in malicious activities. If you want to keep your mobile phone from Trojans, navigate to Settings> Security and then toggle off “Unknown Sources”.
Choose Apps from Trusted Developers
It is always safer to download an app from trusted developers because a well-known company always takes care about its reputation. If you are downloading an app from Google Store then have a look at developer’s name, published details as well as contact details.
Check Ratings as well as Reviews at Once
It would be not wrong to say that a high rated app is a hallmark of a helpful and safe app. While checking reviews, you should check properly as there also fake reviews too. You can easily identify fake reviews as they are written in quite a simple language. If you come across through negative reviews, get in touch with developers and try to resolve them.
Pay Attention to Permission That App Need during Installation
While installing an app, you should check properly what kinds of permissions are required to access specific functions and data. Before installing any app on your mobile, check all permissions thoroughly as some of them might be dangerous for your device.
Make Sure Your Device Has a Reliable Security Solution
It does not matter what kind of app you are downloading on your mobile phone, make sure your device has a reliable security solution. Before installing any app, just ask from yourself, is it necessary for you? If possible, scan the app manually using Kaspersky Internet Security for Android.
Now, let’s see how to deal with negative reviews in an effective way.
No doubt negative reviews can affect your business and every mobile app developer gets disappointed when someone criticizes his creation.
Things You Should Always Keep In Mind:
Actually, it is extremely difficult to deal with negative reviews of a mobile app but it is not impossible. In fact, you should consider such a thing as a good opportunity to improve your mobile app. Try to encourage users to share their feedback as through them you can easily understand what is missing inside an app.
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