5 Must-Have Features for Your Custom Taxi Dispatch System

Manish Jain
Manish Jain, Co-Founder & Managing Director at Konstant Infosolutions
Published on Apr 24, 2018 in App Development
5 Must-Have Features for Your Custom Taxi Dispatch System

The most important features for managing your taxi dispatch system without any extra help.

The Taxi dispatch system is all about allowing taxi fleet owners to streamline and integrate all features and practices into one consolidated format to help them manage and execute their services well.

This essentially includes managing drivers, tracking taxis, keeping accounts, maintaining buffers, and facilitating orders. This is about bringing the entire business resources and practices to one place and having complete control over how they behave, respond and work together in sync to serve the underlying purpose and objective of the business.

So, if you have a fleet of cabs and you want it to perform better, it should be supported by a wholly automated and optimized custom taxi dispatch system that perfectly serves your specific business needs and finely resonates with your utility requirements while serving your purpose well.

What do you need in terms of attributes and features to make the most out of your custom taxi dispatch system development endeavor? Here are the top 5 features you should not miss:

1. Managing Pre-booking

If there were no advanced orders or pre-bookings or deferred networks, it would work all smooth and easy. It’s easy to manage your business when you get the on-spot bookings and have to shunt your cabs right away to the dispatch bay. Unfortunately, this never works in real-life, as you have to manage and serve pre-bookings. For this. you need to have a system that schedules rides in advance and facilitates pre-booking orders finely collaborating and responding to the demand and supply matrix. This whole pre-booking facility should be networked and synced with a close-knit communication plan that lets all resources to be optimally connected and updated to best respond to the requirement.

2. Airport Pick-drop

When you need to cater to distant and congested pick/drop services like the airport one, you need to keep up with a variable billing strategy that dynamically takes into account factors like time consumed, latency period, resource availability, and service perishability. This is mainly because most of the cities have airports located far from the core city area and you get to drive to the destination piercing heavy traffic through the busiest roads, facing difficult driving decisions, signal barriers and route diversions. Also, as it takes time to pick and drop the passenger, it might add on to the opportunity cost that you must be bearing with this dispatch, especially when you have fewer taxis in your fleet.

Related Article: Develop a Taxi App to Facilitate the Commute System

3. Chat Feature

Many times you would find that customer service gets messed up and hustled to procure and manage orders smoothly. That’s a severe form of downtime and it’s really bad for your business. Besides, there are times when users are stuck up in situations and places where they are not able to communicate with you audibly. In order to avoid all this, you must add a chat feature to your taxi dispatch system and allow users to connect with you seamlessly.

4. Managing Alerts and Notifications

To be able to get your customers hooked to your service and to engage them well, you need to shoot new ideas, offers and updates from time to time. The best way to do that is through message alerts and notifications. But that only works well when these are managed and planned well in a properly laid system. And this can be done by having a module built in your custom taxi dispatch solution that manages these alerts and notifications: smoothly send across arrival details, welcome notes, discount coupons, payment receipts and other notes to keep users updated and served.

5. Multiple Payment Options

While accepting payments you must be thinking from every user’s perspective and you need to allow them to pay the fare in different ways. Here, you can allow them to use debit and credit cards or apps like PayTM to make payments besides paying it in cash. This allows you to digitize your payment system and ascribe it with some offer or scheme based on some loyalty or promotional reward system, which will help you attract more customers to your service. Also, by allowing users to pay right within the app, you make the process standardized, smooth, and sturdy, which considerably adds to your business value.

Related Article: Want to Develop a Car Rental App? Know the Costs and Other Details


If you are going for custom taxi dispatch system app development, you should take these 5 features in consideration, as they will help you greatly plan and execute anything in and around your on-demand cab hiring service and sourcing model.

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About the author
Manish JainCo-Founder & Managing Director at Konstant Infosolutions

Manish Jain is the co-founder and Managing Director of Konstant Infosolutions, a mobile app development company based out in India and the USA. Being a technology enthusiast with 15+ experience, his strategic advice and guidance have provided a compe...

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